Refund policy

Bizinfo.Global is operated by Elbetron Technologies Company. Our online orders are processed by Lemon Squeezy, which acts as the reseller and merchant of record: it sells you the subscription or credits, charges your card or PayPal, handles sales tax and VAT, and issues the receipt. We never see or store your full card details. Refunds under this policy are approved by us and paid back through Lemon Squeezy to your original payment method. Lemon Squeezy’s buyer terms also apply to your purchase.

Credits unlock company data permanently, and data you have seen can’t be returned. So refunds depend on how much of a payment you have used. By completing a purchase you agree that access starts immediately.

• Credit packs: a full refund within 14 days of purchase, if none of the pack's credits have been used.
• Plan payments (the first payment or a renewal, monthly or yearly): a full refund within 14 days, if you have used no more than 10% of the credits that payment gave you.
• When a payment is refunded, the credits it gave you that are still on your account are removed. Companies you already unlocked stay unlocked.
• Credits are counted as used last: your existing balance is spent before the credits of the payment you want refunded.
• After 14 days, or above those limits, payments are not refunded, except where the law requires it or where we failed to provide the service.
• If you dispute a payment with your bank or card issuer instead of asking us, we may suspend the account while the dispute is open.

You can cancel a subscription at any time under Plan & credits in your workspace. It stays active until the end of the period you paid for and is not renewed after that. Credits already on your account and companies you have unlocked stay yours, as described in the terms of service.

Email support@bizinfo.global or contact us with your invoice number. Refunds go back to the original payment method, usually within 5–10 business days. Your legal rights as a consumer are not affected.