Terms of service

These terms are an agreement between Elbetron Technologies Company (شركة إلبيترون تيكنولوجيز), a limited liability company registered in the Kingdom of Saudi Arabia (“Bizinfo.Global”, “we”) and the organisation that uses our services (“you”). The person accepting them confirms they are at least 18 and authorised to bind that organisation. They cover the website, the workspace, the API, bulk deliveries and integrations (the “services”), and the company information we provide (the “data”).

An order form or enterprise agreement signed by both parties takes precedence over these terms where they conflict. The acceptable use policy, the data policy and, where we process personal data for you, our data processing agreement form part of this agreement.

• Each seat is for one named person. Do not share sign-in details or API keys between people or organisations.
• Keep credentials and API keys secret, and tell us promptly at support@bizinfo.global if you suspect misuse.
• You are responsible for activity under your accounts and keys, including credit spending.
• Workspace owners and admins control members, roles and keys, and can remove access at any time.

• Plan features and limits are described on the pricing page at the time you subscribe. Paid plans renew for the same period unless cancelled before renewal.
• There are no free trials. The Free plan lets you search, screen and organise companies without charge; unlocking a company's contacts uses credits, which come with paid plans or as top-up packs on any plan.
• Plan credits are granted each billing month and carry over; neither plan nor top-up credits expire while you have an account, including after you cancel a plan. One credit unlocks one company's contacts for your organisation permanently; exporting a company you have not unlocked uses one credit and unlocks it. Credits have no cash value and are not refundable, except where the law requires.
• Metered actions show their credit cost before you confirm them. Re-viewing data your organisation has unlocked is always free.
• Online purchases are sold by our reseller and merchant of record, Lemon Squeezy, which processes the payment, collects VAT, GST or sales tax where required and issues the receipt; its buyer terms also apply. Enterprise contracts may be invoiced by us directly.
• Fees exclude taxes unless shown otherwise. Invoices are due within the stated period; late amounts may lead to suspension after notice.
• We may change prices or credit costs with at least 30 days' notice. Changes apply from your next renewal, and you may cancel before they take effect.

You can cancel from the billing page. Cancellation stops renewal; access continues until the end of the paid period. Where consumer or distance-selling law gives you a right to cancel and receive a refund, that right is not affected.

While your subscription is active, we grant you a non-exclusive, non-transferable licence to access and use the data for your internal business purposes, within your plan’s limits. Exports you make during the subscription may be kept and used internally after it ends, subject to the deletion duties in section 5.

Unless your order form expressly grants the right, you may not:

• sell, sublicense, publish or otherwise make the data available to third parties;
• use the data to build, train or improve a product that competes with the services or substitutes for them;
• embed the data in a product for your customers, or offer it under your own brand;
• remove source attributions or provenance where a source licence requires them to be kept.

Rights beyond internal use (API use in your products, derived data, redistribution and white-label use) are granted only in an order form, and only for sources whose licences allow them.

Some data describes people, such as company officers, owners and business contacts. For that data you and we are independent controllers. You must:

• have a lawful basis for your own use, and use the data only for business-to-business purposes;
• comply with marketing laws that apply to each recipient, including consent and opt-out rules for email, calls and messages;
• honour opt-outs, deletions and suppressions we notify to you within 30 days, including in exported copies;
• not use the data to decide on an individual's eligibility for credit, employment, insurance, housing or similar purposes; we are not a consumer reporting agency;
• not use the data to harass, discriminate against or unlawfully monitor anyone.

When you upload your own data for enrichment or matching, we process it on your behalf under our data processing agreement, which includes the standard contractual clauses where transfers need them.

• API use is subject to the rate limits, quotas and scopes of your keys, and to the versioning policy in the API reference.
• We may throttle or suspend a key that endangers the services or breaches these terms, and will tell you why.
• Bulk deliveries are governed by your order form. Delta files may contain suppressions and deletions that you must apply.
• We may include marker records in deliveries to detect unauthorised copies.

You keep all rights in the lists, notes, uploads and other content you put into the services (“your content”). You give us the rights needed to host and process it to provide the services. We do not use your content to improve the shared company graph or train models unless you opt in at organisation level.

• To claim a company profile you must be authorised by that company. We may ask for evidence and may reject or revoke a claim.
• Company-supplied information must be accurate. Registry facts can only be changed at the register; we show them as the register publishes them.
• Verification fees pay for the checks we perform. They do not guarantee a particular verification level, and a failed check stays failed.
• Reviews, edit suggestions and other contributions must be honest and based on real experience. You give us a perpetual, worldwide licence to use and display them.

The data is compiled from official registers, companies and other public business information. That information can be wrong, late or incomplete, and we cannot verify every fact independently. The data is provided for information and does not replace your own checks where the law requires them, nor legal, financial or credit advice. Report errors through the product or the contact form; we will investigate and correct or flag them.

We aim to keep the services available and publish their status at /status. Planned maintenance is announced in advance. Service levels and service credits apply only where an order form includes them. Support is provided as described for your plan.

We and our licensors own the services, the software, the compiled database and our derived data, including scores and classifications. These terms do not transfer any of those rights except the licence in section 4. If you send us feedback, we may use it without obligation.

Each party will protect the other’s non-public information with reasonable care, use it only for this agreement and disclose it only to people who need it and are bound by similar duties, or where the law requires.

Except as stated in these terms or an order form, the services and data are provided “as is”, without warranties of accuracy, completeness or fitness for a particular purpose, to the extent the law allows.

Neither party is liable for indirect or consequential loss, or for lost profits, revenue or data, arising from this agreement. Each party’s total liability is limited to the fees paid or payable by you in the 12 months before the claim. These limits do not apply to your payment obligations, breaches of the licence restrictions, or liability that cannot be limited by law.

You will defend and indemnify us against third-party claims arising from your use of the data in breach of these terms or applicable law.

We may suspend access immediately to prevent harm to the services, to other customers or to data subjects, or for serious or repeated breaches, and will tell you why. Either party may terminate for material breach not remedied within 30 days of notice.

On termination, your licence ends. You may export your content for 30 days, after which we delete it, except where the law requires us to keep it. You must stop using data you are no longer licensed to use and delete it where the licence requires.

This agreement is governed by the laws of the Kingdom of Saudi Arabia, and the competent courts in Dammam, Kingdom of Saudi Arabia, have exclusive jurisdiction, unless your order form says otherwise or mandatory law gives you the right to bring proceedings elsewhere. The parties will first try to resolve disputes in good faith within 30 days.

• We may update these terms. Material changes are notified at least 30 days in advance and apply from your next renewal; continuing to use the services after that means you accept them.
• Notices to us go to ceo@bizinfo.global; notices to you go to your account owner's email address.
• Neither party may assign this agreement without consent, except to a successor of its business.
• If a provision is unenforceable, the rest remains in effect. Failure to enforce a term is not a waiver.
• Neither party is liable for delays caused by events beyond its reasonable control.